Please see our return’s policy. There is a link here: https://www.beauandelliot.com/returns/
We are sorry but we don’t have this facility please order via our website.
If the item is marked as ‘Out of Stock’ this means that the item will be returning to stock and yes you will be able to place this on back order. We will contact you once the item comes back into stock.
Please allow 5 working days from the day you placed your order before contacting us. If your order has still not arrived after this time frame please email us on: firstname.lastname@example.org and include your order number and the date you placed your order. Thank you.